2024 Future CX Summit NZ
- Post Show Report
The Future CX Summit NZ aimed to equip CX leaders with the knowledge and tools needed to create memorable and meaningful customer experiences across the customer journey.
Co-located with the 6th Annual Future Contact Centre, 200+ attendees explored how to successfully utilise rapidly adapting technologies such as AI, to enhance customer engagement and drive operational excellence and efficiency across the organisation.
Given the continued success and growth year on year, the Summit will return to Auckland in 2025, promising further insights and opportunities for the customer experience and customer service sector.
Attendee Seniority
Senior Management: 29%
(Heads; CX, Customer Engagement, Transformation, Data Science and Analytics, Senior Product Manager)
Middle Management: 22%
(Manager CX, Customer Engagement, Transformation, Data Science and Analytics, Customer Care Manager, Channel Manager)
Executive Level: 19%
(Chief Customer Experience Officer, CXO, CCO, Strategic CFO, General Manager roles, Director of CX)
Team Leads: 16%
(Customer Services Team Leader, Digital Customer Support Team Leader)
Specialist: 15%
(CX Champion, CX Specialist, Customer Insights Lead)
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